MTNL Delhi

Complaints Handling

Complaints Handling
Complaints Handling Complaint on vigilance matters related to officials of MTNL can be made by anybody as this forms the main source of information related to corruption. However, complaints regarding defective services not involving any vigilance angle and malafide intentions need to be reported to the respective area officials posted for operation/maintenance of services. The complainant should also note the following: 1. Anonymous/pseudonymous complaints are not entertained. The complainant must mention his complete address, telephone/mobile No. etc. and sign the same. 2. Only those complaints which are against officials and organizations within the jurisdiction of the Commission and have allegations of corruption will be got investigated. 3. Complaints must be brief and contain factual details, verifiable facts and related matters. They should not be vague or contain sweeping general allegations. 4. Complaint should be addressed directly to the CMD or CVO or CVC. 5. Complaints marked to a large number of functionaries are normally not pursued. 6. No further correspondence in the matter will be entertained, but it shall be ensured that the complaints are investigated and action taken to its logical conclusion.

Complaints Handling

Complaints Handling

Complaint on vigilance matters related to officials of MTNL can be made by anybody as this forms the main source of information related to corruption. However, complaints regarding defective services not involving any vigilance angle and malafide intentions need to be reported to the respective area officials posted for operation/maintenance of services. The complainant should also note the following:

1. Anonymous/pseudonymous complaints are not entertained. The complainant must mention his complete address, telephone/mobile No. etc. and sign the same.

2. Only those complaints which are against officials and organizations within the jurisdiction of the Commission and have allegations of corruption will be got investigated.

3. Complaints must be brief and contain factual details, verifiable facts and related matters. They should not be vague or contain sweeping general allegations.

4. Complaint should be addressed directly to the CMD or CVO or CVC.

5. Complaints marked to a large number of functionaries are normally not pursued.

6. No further correspondence in the matter will be entertained, but it shall be ensured that the complaints are investigated and action taken to its logical conclusion.