Information Technology

IT support is essential to implement effective business strategies. A business has to coordinate on entire supply - chain process and corresponding information flow.

MTNL being a service organization is reaching out to its customers with a customer focussed strategy to better information about customer profiles.

The whole world is witnessing convergence of technologies evolved by the Information Technology, voice & data services are being offered on single platform.

Services like call centres, internet, e-commerce, intelligent network, personalised services, network management etc. are required as single window solution.

MTNL has recognized that IT is the key to future business success. IT is being implemented as the backbone for running customer friendly services. Several IT systems such as CSMS (Customer Support Management System), FRS (Fault Repair System), DQ (Directory Enquiry), FMS (Financial Management System), IVRS (Interactive Voice Response System) and accounting and billing systems are already operational at MTNL. The projects for Dataware housing, call centers, e-commerce billing mediation , new IT policy consultancy projects are in pipeline.

Customer Care

MTNL has synergised all its energies to total customer satisfaction by modernising the services to international level and incorporating in its network.

	Customers Service Centres - A single window solution
	Sanchar Haats for instant connectivity and shopping experience.
	Customer Services Management System (CSMS) - Registration of Telephone connection - Billing - Directory Enquiry - Fault Repair Services
	Interactive Voice Response System (IVRS) - Complaint booking - Changed number announcement - Local Telephone Assistance - Telephone Bill Enquiry Service
	On line Directory Enquiry Service
	ISDN and Internet Cafe
	Telephone Bill Payment Schemes - Voluntary Deposit Scheme - Electronic Clearing Scheme - Credit Card Scheme
	MTNL American Express Card - On line bill payment through Internet
	Credit Card Service

Cellular Mobile Services

MTNL, with world- class vision, has ordered GMS equipment worth 100,000 subscribers, to enter into GSM technology to attain global excellence & leadership in business.

The network envisaged will support applications like - Intelligent Network, Gateways, Landline Networks:

VALUE ADDED SERVICES

a) Voice Mail Service:

The receipt of a voice mail message results in the generation of a message waiting indicator on the customer's mobile phone.

b) Short Message Service :

GSM network provides the capability to send & receive short text messages to & from mobile handsets.

c) Cell Broadcast Service :

Cell Broadcast Short Messages are addressed to a radio cell & are destined to be received by all subscribers within a radio cell or range of radio cells.

d) Intelligent Network Services :

(i) International Roaming support

(ii) Advanced Roaming Services (ARS)
    - Freephone - Split charging e.g. local tariff anywhere within country
    - Premium rate e.g. information lines & entertainment
    - Universal Access Number

(iii) Prepaid

(iv) Virtual Private Network (VPN)